Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



Articles in this Category

IntheRooms.com Mobile Applications
IntheRooms.com would like to apologise to ALL members who have been using either the iOS (Apple) App or the Android (Google) App.   At the time of writing this, both Apps have ceased to function correctly whilst trying to view Video Meetings. This is due to several technical changes that have been made by the Internet BIGWIGS deciding to discontinue and change support for various technologies.   Unfortunately this has affected the functioning of our Companion App and, as of yet, the Apps are unlikely to be working soon. IntheRooms.com IS working on this and we hope to have a solution to the issues very soon   An announcement will be made as soon as a solution is available. IN THE MEANTIME we STRONGLY suggest using a PC, or Laptop, and compatible browser to access our secure site at https:/...
Article rated 4.6/5.0
How To Use this Knowledgebase
Greetings, and thanks for using this Knowledgebase You can always get back to this page by clicking on 'Knowledgebase' in the quick filter menu near the top of this page. Each entry in the Knowledgebase has been created from previous helpdesk tickets that have been resolved successfully. NOTE: Due to the vast configurations of available PC's, Operating Systems (such as Windows) and Software, each FAQ has been 'generalized' so that it should work on 'most' configurations. Each FAQ section has been arranged by the type of issue that has arisen. For instance; Chat FAQ are related to issues arising whilst using the ITR Chat Rooms. The Chat Rooms are a separate product from the Video Meetings and the Instant Messaging System, or even Discussions on the main site. General FAQ contains general s...
Article rated 5.0/5.0
Creating a new 'Ticket'
  In the event that an answer to your technical problem is not found here, you will have the opportunity to fill out a 'Helpdesk Ticket'. This ticket is created and sent to our support staff, who will deal with the matter promptly, entering into any correspondence regarding the issue, via e-mail.   When filling out the details on this ticket, it would be helpful to include as much information as is possible, ie. a FULL description of the issue, what happened when, and any error messages you may have been aware of. Included in this information please note what eqipment you are using, (ie PC or Mac, or Android Tablet). The Operating System (ie Windows, Linux, Apple OSX)...Which browser and version (such as Google Chrome, or Firefox) you are using and what you were trying to do, with details ...
Article rated 2.1/5.0

Latest Knowledgebase Articles

 Date added
Meeting Verification Process 2019-06-07 12:28:34
Do we get Verification that we have attended a meeting? 2018-06-12 06:27:35
The Video / Audio is very jumpy 2018-06-05 11:38:15
Enable Flash on Mozilla Firefox 2018-02-06 08:39:58
Enable Flash on Google Chrome 2018-02-06 08:39:17
I cannot see or use the green buttons in the meeting 2017-02-11 13:08:21

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies