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Category: Video Meetings FAQ
Articles in this Category
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Do we get Verification that we have attended a meeting?
Yes. You CAN get verification emails that are secure and accepted by many Counsellors and POs. For our users, we offer the service of attendance verifications that are digitally signed - this means that verifications are computer-generated with no human interaction except for each user's request in their specific meeting. You simply log into the meeting and click the button REQUEST ATTENDANCE VERIFICATION as soon as you enter the meeting room. Only then can the system log your attendance entirely. PLEASE REFRAIN FROM REFRESHING THE PAGE AT ALL COSTS BECAUSE THIS WILL RESET YOUR REQUEST FOR ATTENDANCE. |
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Camera & Microphone Issues
To change a site's camera & microphone permissions FOR GOOGLE CHROME: Important: As of 2021, Adobe has ended support for the Flash Player plugin. Flash content, including audio and video, will no longer play back in any version of Chrome. Visit the Chrome blog to learn more. Open Chrome . Go to a site that wants to use your microphone and camera. When prompted, choose Allow |
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Unable to Join Queue to Share
This is likely due to a corrupt browser caused by an overwhelming number of temporary files. If this fix doesn't work for you, please create a technical support ticket. HOW TO CLEAR TEMPORARY FILES (this method should be used regularly, as ITR's bandwidth and meeting quality take up a lot of space on your device): If you want to clear files for just one site (instead of your entire browser history), check out this YouTube Video for the Chrome Browser: https://www.youtube.com/watch?v=dfqIPvZ35eg For a wholesale cleansing, follow the illustrations below. For Mozilla Firefox, click the menu (three horizontal lines in the toolbar) >>>> click history >>>> click clear recent history >>>> select time range to clear EVERYTHING |
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Unable to Hear Other Users
This is likely due to a corrupt browser caused by an overwhelming number of temporary files. If this fix doesn't work for you, please create a technical support ticket. HOW TO CLEAR TEMPORARY FILES (this method should be used regularly, as ITR's bandwidth and meeting quality take up a lot of space on your device): If you want to clear files for just one site (instead of your entire browser history), check out this YouTube Video for the Chrome Browser: https://www.youtube.com/watch?v=dfqIPvZ35eg For a wholesale cleansing, follow the illustrations below. For Mozilla Firefox, click the menu (three horizontal lines in the toolbar) >>>> click history >>>> click clear recent history >>>> select time range to clear EVERYTHING |
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Site Lagging or Bad Audio/Video Quality
This is likely due to a corrupt browser caused by an overwhelming number of temporary files. If this fix doesn't work for you, please create a technical support ticket. HOW TO CLEAR TEMPORARY FILES (this method should be used regularly, as ITR's bandwidth and meeting quality take up a lot of space on your device): If you want to clear files for just one site (instead of your entire browser history), check out this YouTube Video for the Chrome Browser: https://www.youtube.com/watch?v=dfqIPvZ35eg For a wholesale cleansing, follow the illustrations below. For Mozilla Firefox, click the menu (three horizontal lines in the toolbar) >>>> click history >>>> click clear recent history >>>> select time range to clear EVERYTHING |
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