This is likely due to a corrupt browser caused by an overwhelming number of temporary files. If this fix doesn't work for you, please create a technical support ticket.

HOW TO CLEAR TEMPORARY FILES (this method should be used regularly, as ITR's bandwidth and meeting quality take up a lot of space on your device):

If you want to clear files for just one site (instead of your entire browser history), check out this YouTube Video for the Chrome Browser:  https://www.youtube.com/watch?v=dfqIPvZ35eg

For a wholesale cleansing, follow the illustrations below.

For Mozilla Firefox, click the menu (three horizontal lines in the toolbar) >>>> click history >>>> click clear recent history >>>> select time range to clear EVERYTHING. The top 5 checkboxes should be checked to be deleted. Then restart your browser before you try again.

If this does not work, please attempt using Google Chrome to access intherooms.com.

For Google Chrome, please go to the menu (three dots in the toolbar) >>>> click more tools >>>> click clear browsing data >>>> click advanced >>>> select from ALL TIME. The first 4 checkboxes should be checked to be deleted. Then restart your browser before you try again.

If this does not work, please attempt using Mozilla Firefox to access intherooms.com.

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