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No one can hear me


Microphone is not working.


This could be down to several things not configured correctly on your PC/Mac.

Also if this happens on the mobile app, it's either because 'Allow' was not clicked when asked, or the install has become corrupt. Please remove the app and then SWITCH OFF your phone or tablet for a couple of minutes. After a couple of minutes, please restart your device and go back to the relevant app store and re download and install the ITR App. If asked by the install, please remember to click 'Allow' in any security pop-ups that may appear.


If you are using a Windows PC, please go into the Control Panel, via the start menu and double click, or open, the 'Sound' icon. Click on the 'Recording' tab and ensure that the microphone you are trying to use is set as the default device. This is indicated by a green check mark, and when you talk into the mic, the level meter on the default device will go up and down.

Now click on the 'Communications' tab. Please select the 'Do Nothing' option on that tab. This will stop any issues with not being able to hear the meeting when sharing or in the request to share box.

Your browser should now pick up the mic correctly when going into a Video Meeting. However, if it does not, please review the 'Checking Webcam and Mic Settings' at . Be sure to carefully listen and watch the video clip completely, as it contains useful information regarding your browser settings.

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Article details
Article ID: 15
Category: Video Meetings FAQ
Date added: 2016-09-22 11:54:33
Views: 44
Rating (Votes): Article not rated yet (0)

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