ITR Technical Support Center > Techical Support Center > Knowledgebase
» Category: Browser FAQ  (Go back)

» Articles in this category:

Compatible Browsers Article not rated yet
The site is optimised for specific browsers, these being Google Chrome and Mozilla Firefox as these browsers natively support the technology used in our site. We normally recommend Google Chrome for the best User Experience.   Also if you have a Microsoft PC (ie Windows) please install Java from, as this greatly enhances the functionality of the site.   If you are trying to use Microsoft products, please only try to use Internet Explorer 11, the 32 bit Version, and be aware that you MUST install the plugin to watch or participate in any of the Live Video Meetings. A tutorial on how to correctly install the plugin can be found at this site.
How to update your Google Chrome browser Article rated 5.0/5.0
Click the menu button (three vertical dots) in the toolbar. From the dropdown menu choose Help > About Google Chrome. The update process will start immediately and require you to restart your browser. (Exiting the browser by clicking the red 'x' in the top corner, and reopening it)  
How to update your Mozilla Firefox browser Article not rated yet
Toggle the menu bar to visible by clicking the ALT key. From the dropdown menu choose "About Firefox". In the next screen you will see the version number and if there is an update available. Simply click on the update to start the process. Restart your browser.  
Enable Flash on Google Chrome Article rated 3.0/5.0
In order to enable flash on your Chrome browser, please  open your Chrome browser and type chrome://settings/content in the address bar, then press enter. Scroll down to Flash and click on  the arrow to edit the Flash settings. Under Allow click add and enter Lastly, click on add to add this exception.
Enable Flash on Mozilla Firefox Article not rated yet
In the address bar in front of the address you will see an icon in form of a puzzle piece. Click on that to allow flash on

Powered by Help Desk Software HESK, brought to you by SysAid