ITR Technical Support Center > Techical Support Center > Knowledgebase

I cannot see or use the green buttons in the meeting


This is usually due to a lack of javascript support in your browser. Commonly it is caused by 'stale' files from the Live Meetings when previously used.


Please see 'Emptying Your Temporary Internet Files'.


If this doesn't work and ONLY if you have a Microsoft Windows PC, please go to and dowlonad and install Java onto your PC. After installation has finished, please restart your computer and try again.


Chrome and Firefox DO support javascript, however, it's a very cut down version

Was this article helpful? yes / no
Related articles I just get a black screen or no video in the meetings and no sound
Why is everything in the chat room, or on the site, scrambled?
Compatible Browsers
Why can't I hear anything in the Video Meetings?
I cannot upload a picture
Article details
Article ID: 34
Category: Video Meetings FAQ
Date added: 2017-02-11 12:08:21
Views: 21
Rating (Votes): Article not rated yet (0)

« Go back

Powered by Help Desk Software HESK, brought to you by SysAid